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FAX TO: Bernice Jones
        National Alliance of Business
        202/289-1303

FROM:   Name _________________________________
        Organization: _______________________________________________

CUSTOMER SATISFACTION SURVEY

We are interested in receiving opinions from our customer audience
on the NWAC listserv, gopher, and home page, as well as the various
NWAC products/tools.

Listserv, gopher, and home page:

1.  Are you signed onto the NWAC listserv?            Yes _  No _

    If yes, do you find if useful?                    Yes _  No _

2.  Have you browsed through the NWAC gopher server?  Yes _  No _

    If yes, have you found it useful?                 Yes _  No _
    Have you retrieved any information from it?       Yes _  No _

3.  Have you browsed through the NWAC home page?      Yes _  No _

    If yes, have you found it useful?                 Yes _  No _
    Have you retrieved any information from it?       Yes _  No _

4. What actions have you taken as a result of the NWAC
   materials/information available through electronic access?




5. What changes would you like to see to make the NWAC electronic
   access more useful?





NWAC Products/Tools:

1. Please indicate which of the following products/tools you have
   received or retrieved, and whether or not they were useful.

                                  Have        Have          Did not
                                  received,   received,     receive/
                                  found       did not       don't
                                  useful      find useful   remember

Workforce Brief #1                  _            _             _
"Staying Competitive:
How Small and Mid-sized
Companies are Meeting the
Challenge of a Global Economy"

Workforce Brief #2                  _            _             _
"Company Training:
A Key Strategy for Success"

Workforce Brief #3                  _            _             _
"Employees as Partners
in Change"

Workforce Brief #4                  _            _             _
"Basic Workplace Skills:
The Foundation for
Productivity Improvement"

Workforce Brief #5                  _            _             _
"New Pay: Compensation
as a Strategic Tool"

Business Assistance Note #1         _            _             _
"Meeting the Needs of Small
and Mid-Sized Businesses"

Resource Guide: A Key to            _            _             _
Organizations Working In:
Employee Training,
Labor-Management Relations,
Work Restructuring,
Workplace Literacy

Workplace Literacy Publications:    _            _             _
An Annotated Bibliography of
Print Resources

Workplace Literacy                  _            _             _
Interview Guide:
Judging the Quality and
Effectiveness of Literacy
Providers

Workplace Literacy Product          _            _             _
Checklist: Judging the Quality
of Workplace Literacy Products

2. What actions have you taken as a result of the NWAC materials you
   received/retrieved?



3. What topics would you like to see covered in future Workforce
   Briefs, Business Notes?



4. What tools would you like to see the Collaborative develop
   in the future?

Other:

1. Are there any other activities in which the Collaborative should
   engage?




2. Would you be willing to pay a fee to continue to receive
   Collaborative products and services if Federal funding were
   eliminated?

   Definitely yes  _
   Probably yes    _
   Probably not    _
   Definitely not  _

What might you pay for an organizational membership? $___________ 
For an individual membership? $_____________