6. Instruction and Support 6.1 Seminars The CAC presents seminars on a wide variety of computer topics, including information access on DOS, Windows, and Macintosh. Seminars on Gopher, Internet, and the University Libraries' services can help you get started with understanding and using methods for accessing on- line resources. Seminar schedules are published in September and January. Copies are mailed to all fulltime faculty and are also distributed to Help Desk and lab locations. Schedules are posted on-line in Gopher and on PSUVM. On PSUVM, use the SEMINARS command to view information and register electronically. To obtain a seminar schedule, call Jean Cowher at (814) 863-4356 or send email to ajc@psuvm.psu.edu. 6.2 Consulting Services Help Desk For assistance with computer use, contact the CAC Help Desk at the following locations and times. 12 Willard Building (814) 863-1035 Monday through Friday, 9:00 a.m. to 4:30 p.m. Sunday through Thursday, 7:00 to 10:00 p.m. (Summer evening hours: 6:00 to 9:00 p.m.) 215 Computer Building (814) 863-2494 Monday through Thursday, 8:30 a.m. to 5:30 p.m. Friday, 8:30 a.m. to 3:30 p.m. Electronic mail address: helpdesk@psu.edu TDD's (Telephone Devices for the Deaf) have been ordered for the Help Desks. Upon installation, more information will be published on-line and in the CAC newsletter. Consulting at Computer Labs At CAC labs, student consultants can help with computer use and software. However, they are not permitted to help with course assignments. 6 Findlay Commons Lab Sunday through Thursday: 7:00 to 11:00 p.m. (Closed in summer) 316 Hammond Building Lab Monday through Friday: 1:00 to 4:00 p.m. Sunday through Thursday: 7:00 to 11:00 p.m. (Summer evening hours: 6:00 to 10:00 p.m.) 112 Redifer Commons Lab Sunday through Thursday: 7:00 to 11:00 p.m. (Summer evening hours: 6:00 to 10:00 p.m.) 107 Waring Commons Lab Sunday through Thursday: 7:00 to 11:00 p.m. (Closed in summer) 6.3 Computer Accounts Office The CAC Computer Accounts office processes applications for Access Accounts, PSUVM accounts, and workstation accounts. Staff at this office can assist with userid and password questions and problems. The Computer Accounts office is located in 230 Computer Building at University Park. Hours are Monday through Friday from 8:00 a.m. to 5:00 p.m. If you have difficulty stopping in during those hours, call (814) 865-4772 or by sending email to accounts@psuvm.psu.edu. 6.4 Microcomputer Order Center The Microcomputer Order Center (MOC) located in 22 Willard Building provides educational discounts on computer systems, peripherals, and hundreds of software packages. Systems and software packages can be evaluated at the Systems Evaluation Laboratory nearby in 12 Willard Building. For further information or assistance, call the MOC at (814) 865-2100 or send email to moc@psuvm.psu.edu. Orders can be placed Monday through Friday from 9:00 a.m. to 3:30 p.m.